FAQs
1. Are "Makeup Moon" products cruelty-free?
—Absolutely! We are proud to be a cruelty-free brand. None of our products or ingredients are tested on animals. We are committed to promoting beauty without causing harm to our furry friends.
2. What is the shelf life of "Makeup Moon" products?
—Our products typically have a shelf life of 24 to 36 months from the date of manufacturing. To ensure the best experience, store your makeup products in a cool, dry place and avoid exposing them to direct sunlight.
3. Are "Makeup Moon" products suitable for sensitive skin?
—We formulate our products with a focus on quality and comfort. While many of our customers with sensitive skin enjoy our products, we recommend performing a patch test before applying them to a larger area, especially if you have known skin sensitivities.
4. Can I find a list of ingredients for your products?
—Certainly! We believe in transparency. You can find a full list of ingredients on each product's page. If you have specific allergies or concerns, please review these lists carefully.
5. How do I apply Makeup Moon's liquid lipsticks for long-lasting wear?
—For a flawless, long-lasting lip look, start with clean, exfoliated lips. Apply a thin layer of lip balm for hydration. Use the precise applicator to apply the liquid lipstick evenly and allow it to dry for a few seconds. Avoid pressing your lips together until fully dry. Our liquid lipsticks are designed to stay put, but you can always reapply a thin layer for touch-ups.
6. Can I return or exchange a product if I'm not satisfied?
—Your satisfaction is our priority. If you're not completely happy with your purchase, please reach out to our customer service team within 30 days of receiving your order. We will be happy to assist you with returns or exchanges according to our return policy.
7. How can I track my order?
—Once your order is shipped, you'll receive a confirmation email containing a tracking number and a link to track your package's journey. You can also log in to your "Makeup Moon" account to check the order status and tracking information.
8. Do you offer international shipping?
—Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on your location. Please review our shipping policy for more details.
9. Are your packaging materials eco-friendly?
—We are committed to sustainability. While we strive to use eco-friendly packaging materials whenever possible, our priority is to ensure the safety and protection of our products during transit.
10. Can I purchase "Makeup Moon" products in-store?
—Currently, "Makeup Moon" products are exclusively available on our online store. We believe this allows us to offer a seamless shopping experience and connect directly with our community.
—Absolutely! We are proud to be a cruelty-free brand. None of our products or ingredients are tested on animals. We are committed to promoting beauty without causing harm to our furry friends.
2. What is the shelf life of "Makeup Moon" products?
—Our products typically have a shelf life of 24 to 36 months from the date of manufacturing. To ensure the best experience, store your makeup products in a cool, dry place and avoid exposing them to direct sunlight.
3. Are "Makeup Moon" products suitable for sensitive skin?
—We formulate our products with a focus on quality and comfort. While many of our customers with sensitive skin enjoy our products, we recommend performing a patch test before applying them to a larger area, especially if you have known skin sensitivities.
4. Can I find a list of ingredients for your products?
—Certainly! We believe in transparency. You can find a full list of ingredients on each product's page. If you have specific allergies or concerns, please review these lists carefully.
5. How do I apply Makeup Moon's liquid lipsticks for long-lasting wear?
—For a flawless, long-lasting lip look, start with clean, exfoliated lips. Apply a thin layer of lip balm for hydration. Use the precise applicator to apply the liquid lipstick evenly and allow it to dry for a few seconds. Avoid pressing your lips together until fully dry. Our liquid lipsticks are designed to stay put, but you can always reapply a thin layer for touch-ups.
6. Can I return or exchange a product if I'm not satisfied?
—Your satisfaction is our priority. If you're not completely happy with your purchase, please reach out to our customer service team within 30 days of receiving your order. We will be happy to assist you with returns or exchanges according to our return policy.
7. How can I track my order?
—Once your order is shipped, you'll receive a confirmation email containing a tracking number and a link to track your package's journey. You can also log in to your "Makeup Moon" account to check the order status and tracking information.
8. Do you offer international shipping?
—Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on your location. Please review our shipping policy for more details.
9. Are your packaging materials eco-friendly?
—We are committed to sustainability. While we strive to use eco-friendly packaging materials whenever possible, our priority is to ensure the safety and protection of our products during transit.
10. Can I purchase "Makeup Moon" products in-store?
—Currently, "Makeup Moon" products are exclusively available on our online store. We believe this allows us to offer a seamless shopping experience and connect directly with our community.